BALA SINGAM

Few weeks back , I have this reportviewer printing problem during our UAT. When user click the print button in reportviewer the machine died and reboot , and its only happen in few machine. In others machine reportviewer working fine.

Further finding shows only the machines that have installed the Security Patch KB925902 facing this problem.

The problem

The user machine crash and reboot when users click print button in reportviewer.

Cause

The problem exist after the installation of Security Patch KB925902 and microsoft site reported following models of printers effected

The site also stated

This problem occurs when a printer driver makes a call that has invalid parameters to the Win32K.sys component. This problem affects the following printer drivers:

Solution

I guess you already know , yes apply another hotfix , KB 935843